Do you support offline payments and invoices?

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• Is downloading the scanner utility mandatory? (My company does not allow executables to be downloaded from the internet)

  We have an asset-light approach to the scan and do not use an agent approach that requires you to install a software component on any machine in your network. The scanner utility collects data from your SBC, strips out personal and sensitive data ...

• I would like to contact support. How do I open a support ticket?

  You can contact support via https://support.assertion.cloud or by sending an email to sbcsupport@assertion.cloud

• Is there a plan for phone support in my local time zone?

  We currently offer only web and email support.

• What are your support SLAs?

  We strive to provide the quickest possible service to all customers and partners. If you wish to have guaranteed SLAs, please consider signing an MSA agreement with Assertion.

• What currencies are supported?

  We support US dollars (USD)