Do you provide remediation services, or do you have any services partners who can provide remediation services?

Assertion does not have a service department and we rely on our partners to provide services.

You may contact your existing communication partner or one of our services partners (listed on our site) to help you with remediation.

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• Can someone from your team at least help us understand the findings? Is there some basic consultation provided?

  Assertion does not have a service department and we rely on our partners to provide services. You may contact your existing communication partner or one of our services partners (listed on our site) to help you with consultation.

• Do you share the reports with your partners, associates or affiliates?

  We do not share your reports with our associates, affiliates or partners without your explicit approval.

• What are your support SLAs?

  We strive to provide the quickest possible service to all customers and partners. If you wish to have guaranteed SLAs, please consider signing an MSA agreement with Assertion.

• I am not satisfied with the report findings and want to get a refund. What are the terms and conditions of a refund?

  We are very sorry to hear that. If you can provide us one last chance, we will ensure that you get the value for your money. Please write to sbcsupport@assertion.cloud with your concerns and we will try to address them double quick. If we are unable ...

• I have bought the detailed report and fixed the issues. Do I need to scan again? And will I get the next detailed report free?

  Congratulations! You are now well on your security journey. Do note that the risk computation considers historical data and therefore, the risk score will not drastically reduce. It will take 30 days for the effect of your remediation to completely ...