Can someone from your team at least help us understand the findings? Is there some basic consultation provided?

Assertion does not have a service department and we rely on our partners to provide services.

You may contact your existing communication partner or one of our services partners (listed on our site) to help you with consultation.

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• I am not satisfied with the report findings and want to get a refund. What are the terms and conditions of a refund?

  We are very sorry to hear that. If you can provide us one last chance, we will ensure that you get the value for your money. Please write to sbcsupport@assertion.cloud with your concerns and we will try to address them double quick. If we are unable ...

• Is the scan expected to find all security issues? If I remediate as per the recommendations, will my SBC be 100% secure?

  The scan is provided to you on an as-is basis with no explicit warranties. The scan attempts to find as many security vulnerabilities in your SBC as possible, but it does not claim to find 100% of issues. Also do note that attacks can happen at any ...

• Can you reconstruct the calling pattern of my employees?

  No, we cannot reconstruct the calling pattern of any user. Once the scan is complete the collected data is deleted, and the findings related to suspicious attacks are only stored with us. Please refer to our data governance ...

• What if someone from my company already has an account? Do I still need to create a new account?

  Yes, you will need to open your own account. Each account is separate, and we do not have an organization account as yet. 

• What currencies are supported?

  We support US dollars (USD)