I would like to extend my current plan or change my current plan? Whom do I need to contact?

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• I would like to contact support. How do I open a support ticket?

  You can contact support via https://support.assertion.cloud or by sending an email to sbcsupport@assertion.cloud

• Do you change the configuration of my SBC? If not, why do you need an admin login?

  The service does not change any configuration on the SBC. It uses read-only login wherever possible. In some OEM SBCs, unfortunately, some key data is available to read only using admin login. We require this data to run the scan and therefore are ...

• Is there a plan to release a Mac or Linux based scanner?

  There is a plan to release a Linux based scanner in H2 2021. This will allow hands-off operation in a server deployment mode and facilitate scheduling scans for automated operation. There is no plan to release a Mac scanner.

• I would like to get a tax invoice. Where can I download that?

  Please contact sales@assertion.cloud to get a tax invoice for your recently purchased order.

• Why do you need my phone number and email?

  We need your phone number and email so we can send you the secure verification code (OTP) every time you need to login. We do not use a static password to login because it is less secure.