I do not see my vendor / version of the SBC supported. What do I do?

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• What currencies are supported?

  We support US dollars (USD)

• I cannot see the “view” option for my scan on the dashboard.

  This could happen if the scan is still under progress, or if the scan has aborted. If it is under 180 minutes of starting the scan, please wait and allow it to complete. You will receive an email notification once it completes, and it will be ...

• Do you have access to the certificates installed on my SBC?

  No, we do not have access to the certificates installed on your SBC.

• I see that no logs are collected (in the report), what do I need to do?

  It might be because of following reason: It is possible that your SBC is newly commissioned and has no logs to collect. Incase of using an external syslog server for log aggregation, it is possible that the credentials to your syslog server is ...

• Can the scanner connect through a SAL gateway to my SBC [Avaya]?

  Yes, the scan can be run by anyone who has SAL access to the Avaya SBC / EMS.