I do not have direct or VPN access to my customer’s SBC. How can I initiate a scan?

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• Can the scan be run during work hours on a production SBC?

  Yes, you can safely run the scan during peak or off-peak hours. The scan only requires read access to the configuration and logs and is not intensive on SBC compute, memory or network. It is preferable to run it during off-peak hours.

• Do you have access to the certificates installed on my SBC?

  No, we do not have access to the certificates installed on your SBC.

• I do not have connectivity to the SBC from my laptop. How do I scan?

  You need to download and run the scanner utility on a machine from where you can access to the management interface of the SBC.

• Can the scanner connect through a SAL gateway to my SBC [Avaya]?

  Yes, the scan can be run by anyone who has SAL access to the Avaya SBC / EMS.

• How often can I use your free scanning service? How often should I scan my SBC?

  At this point we have no limitations on the number of SBCs you can scan for free or the number of times an SBC can be scanned (for free).  We recommend a scan frequency of 1 day to 30 days. If an SBC is used for remote worker deployments and / or if ...